Deleting your data

Draft for Cambridge Marketing's approval. Last updated 1 October 2026.

This page explains how to have your information removed from CambWA.

If you messaged a business that uses CambWA

The business decides what it keeps about its customers. To have your details and chats removed:

• reply STOP in the WhatsApp chat to stop any campaigns at once;
• ask the business to delete your information; they can delete you from CambWA in one step;
• if the business doesn't respond, contact Cambridge Marketing through marketing.cambt.com with the business's name and your WhatsApp number. We will pass on your request and confirm when it's done.

If your business uses CambWA

The workspace owner can delete any contact and their chat from the lead's page. To delete the whole workspace, ask Cambridge Marketing. We delete it within 30 days, and the encrypted backups that contain it expire within a further 14 days. We confirm in writing once it's done.

If you connected CambWA through Facebook (official WhatsApp)

You can remove CambWA's access at any time in your Facebook or Meta Business settings, under Business integrations. Then ask us to delete the data CambWA stored for your business, as above.

Your sign-in account

Ask your workspace owner to remove you. If you belong to no other workspace, your account is removed too. For anything else, contact Cambridge Marketing through marketing.cambt.com.